Why do we readily invest six to seven figures in technology, yet barely invest in people and organizational infrastructure ?

Over our two decades of experience in IT & strategy management consulting - working with start-ups, non-profit organizations, Fortune 500 companies, and public sector agencies - we've seen major investments in technology, digital transformation, and mergers / acquisitions, fail to produce expected results when the human impact was put last on the agenda, or was a "check the box" exercise.

What was originally a cost-cutting measure becomes an expensive aftermath of additional time, money, and people to course correct.

Yet, we’ve also seen employee morale and team culture accelerate when given the freedom and authority to innovate solutions for their day-to-day pain points, and collaborate across organizational silos to solve bigger picture problems.

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Organizations are interdependent systems comprised of an ecosystem of interactions. What we do to one part of a system effects the whole, and vice versa.

This is key to how we evolve a business to truly actualize innovation efforts, cut through internal resistance to change, and differentiate in a crowded, noisy marketplace. 

How we do our work and how well aligned we are is integral to an organization's success

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Gone are the days of silo'ed organization design

Experience Design is Everyone's Responsibility

 

Designing for the "Outside In" Customer Experience doesn't work if you don't clean-up your "Inside Out" systems and realign how you perform your back-office work, what and how processes interface at key customer Moments of Truth, and update your Organizational Blueprint to tangibly align with the vision. 

Too often the output of Strategic Planning exercises result in bullet-points of industry buzzwords, and nary a realistic implementation plan and timeline. Without making the appropriate organizational and cultural changes to support these earnest goals, we end up negatively impacting employee morale and engagement, with long-term implications to company culture beyond underperforming KPIs.  

Most companies are running late 90's early 00's organizational designs that do not efficiently support customer expectations for an integrated brand experience and real-time responsiveness.

We begin with customer & employee empathy exercises and human-centered analysis, map your critical journeys & services across people, processes, systems, governance, and data, define the customer & employee and pain points & joy factors, identify change opportunities, and then run through the rest of the Design Thinking process to ideate on solutions, and create a strategy for prototyping, test, and iteration, ultimately creating a Customer Experience Design & Organizational Change Blueprint. 

Talking through processes was really helpful in trying to determine pain points. A lot of times, we just know a process is frustrating and we don’t know why. This process [Design Thinking for Service Blueprinting Workshop] helped shine a light on the exact points that could be improved.
— Digital Marketing Manager, Room 214
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Employee Engagement is the canary in the coal mine for how healthy your company culture is

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51% of employees are searching for new jobs or watching for openings

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It costs an average of 33% of an employee’s annual salary to replace them

Without hiring more staff or contractors, and without needing to employ fear and intimidation tactics to get "more with less" from your people, Whole Human Consulting can bring more value to your company and its bottom-line success.

We connect with your employees, find the best of them that they might not even know of themselves, and analyze this information to create a new Employee Experience Design & Organizational Change Blueprint. This is used to restructure the bones of the company - processes, technology, organization, services - so that all of this under-utilized people resource can be aligned to create greater value for the individual employee and the company. As appropriate, we may also develop an Integrative Wellness Plan to support employees through periods of change, or as an additional benefit for employee retention and recruitment.

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All experiences you create are a reflection of your company’s values & culture -in action

Neuroscience has proven that people do not make decisions from the neck up; we decide based on emotions, and then use logic. Our systems, strategies, and organizations must be designed for the whole human experience to create meaningful impact, and derive the greatest value from our investments in technology and people. 

When leaders are aligned to an authentic core mission for their business, that integrity attracts and converts customer interest to advocacy. 

Conscious alignment to a shared mission, and processes & technologies that make sense, engages employees which creates trust and customer experience that is good for everyone, and the bottom line.

 

Whole Human Consulting creates organizational wellness & marketplace success through the Work Whole Human Methodology - A three part strategic mix of Applied Design Thinking, Employee & Customer Experience Design, and Integrative Wellness Programming

Applied Design Thinking

Creative, collaborative problem solving paired with scientific method that goes broad - and deep - for tangible actions. Our unique approach focuses on Applied Empathy - the keystone to any successful Design Thinking and Remodeling initiative.

Design Thinking 101 & Topic-Focused Workshops

Strategic Planning with Design Thinking

Organizational Design & Engagement Blueprint

Business Process Reengineering

Service Blueprinting & Design

Experience Design

How we design experiences is everything to being successful - inside our company and outside in the market. Our approach blends traditional experience modeling with Applied Empathy and User-Centered Design techniques.

Customer Experience Strategy

Employee Experience Strategy & Design

Journey Maps & Personas

Organizational Change Management

Employee Engagement Strategy

Events & Learning Design


Integrative Wellness Programming

Our teams and people thrive when all centers of intelligence  - mind, body, and heart - are engaged. Work Whole Human Wellness Programming is customized to the culture of your company, and includes certified training and techniques backed by centuries of human experience and modern neuroscience research that prove these techniques reduce stress is reduced, immunity improved, adaptability & focus increased, and compassion & resilience built.

Wellness Program Design

Culture & Employee Engagement Healthcheck

Mindfulness Meditation, Yoga, and Breathwork Classes

Productivity & Stress Management Training

Work/Life Balance Workshops

The [Design Thinking for Service Blueprinting] workshop helped me to explore the word empathy and how to help bridge the communication gap with clients. It was interesting to take the side of the client and explore their possible feelings towards spill sessions and feedback. It was fun working in groups to help problem solve and find more suitable processes when communicating with clients.
— Digital Content Manager, Room 214
“Kathryn at Whole Human Consulting is one of the best thinkers across a multitude of disciplines. What I liked most was her ability to take big challenges facing my business and then easily break them down into small, easy solutions.

I’d recommend her unique, holistic approach, that’s blended with decades of hard industry experience, to anyone wanting to do business better.” 
— Chris Reining, Finance Entrepreneur
“After a six year journey, the immunization recognition program, under subcontractor HIMSS, achieved recognition by ONC.

Thank you. You were instrumental in the start up of the project!”
— Dr. Floyd Eisenberg, on the final outcomes for a User Experience project Kathryn led for the Centers for Disease Control
 

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Kathryn is one of those rare right/left brain people who has successfully exuded both sides of the vision and get-it-done spectrum.
— Louis P., Education Technology Entrepreneur
 
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20 years of professional experience with
analytical chops, creative wizardry, grit, & whole human compassion
fully committed to your success

Consultant. Artist. Teacher. Human.

Passionate about people and systems thinking, Kathryn puts the human experience at the center of consulting. 

After nearly 7 successful years at Gartner, and 8 years prior running her own web development company after an early start with the then dot-com start-up Blackboard, Inc., Kathryn created Whole Human Consulting. She saw and intuited a need for a consulting practice that goes beyond the human disconnect of big decks and big data from the employees and customers that actually create what a company is, does, and is capable of.

Kathryn advocates for an expanded notion of employee engagement and wellness, beyond “pizza Fridays” and discounted gym memberships; she sees the employee experience as pivotal to ROI, Customer Experience and marketplace success, and a company's meaningful impact in the world. 

Kathryn has two decades of experience in IT & strategy management consulting, working with start-ups, non-profit organizations, Fortune 500 companies, and public sector agencies. 

Combined with a 15 year career as an internationally exhibiting Performance & Video Artist, a former Adjunct Professor of Media & Culture Studies, a decade of personal mindfulness practice, and training in Neuroscience, Somatic Psychology, and Trauma Recovery, Kathryn brings diverse, progressive, technical and experiential wisdom to transforming client challenges into thriving successes. 

 Van Riper, People Development & Mindfulness at Google and Head of gPause - Google's corporate meditation program   We both share a love of Yoga Nidra - "Sleep Meditation" - as a way to recharge and refresh during the work day!

Van Riper, People Development & Mindfulness at Google and Head of gPause - Google's corporate meditation program

We both share a love of Yoga Nidra - "Sleep Meditation" - as a way to recharge and refresh during the work day!

She is a 2017 graduate of Seth Godin's altMBA program and recipient of the prestigious Kopp Award.

Kathryn holds a Master of Arts in Communication, Culture, & Technology from Georgetown University. Her 2005 Graduate Thesis anticipated the rise of creativity as a business value and C-suite differentiator through the lens of artist collectives as market disruptors.

Professional Certifications include: Certified Usability Analyst (CUA), Project Management Professional (PMP), ITIL Practitioner in Service Offerings & Agreements, & Operational Support & Analysis